Testimonials

Genuine Testimonials Received by www.PolesAndTracks.co.uk


Mr D Morton (July 2017): First Class Service, easy site to use.

Mrs P Sucharov (June 2017): Excellent- Arrive very fast.

Mr A Moore (June 2017): Good Service, Good product.

Mr W Allen (June 2017): Great customer service - friendly Great product quality and value for money - recommended.

Mrs A Book (June 2017): Contacted them to ask a question and Jenny replied with very helpful answers, she went above and beyond my expectation. Delivery was quick, would use again.

Mr K Randall (May 2016): Very help and attentive staff when I rang up.

Adrian Sosialuk (May 2016): Very good service - arrived extremely well packed and timely-recommend.

Mr N, Harpendon (December 2015): 'Only yesterday I was bemoaning the level of common sense & customer service in the modern organisation. This is terrific. Thanks to you & your colleagues & Merry Christmas!'

Miss H, Bewdley (November 2015): 'I am so pleased with your service. I have been struggling for weeks to sort 3 poles for lounge one being extra long which was causing the problem. I have searched on line and called several companies but just got confused. You made it so easy and I can't believe it was all sorted in under 24 hours. I will certainly buy from you again and recommend you. Thanks again for your help.'

Mrs R, Horley (November 2015): 'I cannot thank you enough for the effort you have gone to here. I really do appreciate you looking into this for me and the fact that your supplier is able to send me an 'out of date' spare part, as a result of your investigations, is fantastic news! Again, thank you so much. I will most certainly be using Poles and Track again and will wholeheartedly recommend your company to anyone who asks. You just cannot put a price on this kind of customer service.'

Miss L, Horley (November 2015): 'I cannot thank you enough for the effort you have gone to here. I will most certainly be using Poles and Tracks.co.uk again and will wholeheartedly recommend your company to anyone who asks. You just cannot put a price on this kind of customer service.'

Mr F, Chelmsford (April 2015): 'Received the curtain pole today. Thank you for your brilliant service and help. I would happily recommend your company. Once again, thank you.'

Mrs S, Haxby (March 2015): 'Thank you for sorting this out. I have been exceptionally pleased by the customer service you have delivered, it has been outstanding. Thank you.'

Mrs H, Northampton (March 2015): 'My curtain pole order arrived safe and sound yesterday, and they are perfect! Many thanks for your excellent service, and communication, and rest assured, I won’t hesitate to purchase from your company again, nor will I hesitate to recommend you to anyone.'

Mr H, Horley (January 2015): 'Very many thanks for all your help with my order. I will certainly use Poles and Tracks in the future should the need arise, your pricing and service have been excellent.'

Mrs B, East Riding (January 2015): 'Many thanks for your excellent, prompt service and hassle free ordering system! Curtain Pole has arrived today just as promised. Thankyou so much, I shall certainly recommend you to family and friends.'

Mrs S, Dorchester (January 2015): 'I'm amazed, holdback arms arrived this morning!!! Excellent customer service. Also amazed Royal Mail delivered so fast! Happy New Year!'

Mr E, Newport (December 2014): 'Thanks for your call. Very impressed with your customer service. Have a great Christmas.'

Ms D, Woodford Green (November 2014): 'Thank you for the excellent communication throughout this order process. The tip to contact the dispatch branch this morning was really helpful - they were able to let me know an approximate time. We received the poles and put up one of them this evening! It's perfect, as was your service.'

Mr W, Wokingham (November 2014): 'I got the grub screw - many thanks indeed. Best customer service I have experienced in a very long time - great work!'

Mr W, London (November 2014): (Referring to a partial refund on postage as the order was able to be sent by post from the Office) 'I order a lot of stuff online and this is the first time this has ever happened. Thank you for charging me a fair amount for my postage and doing the right the thing by your customer, it is much appreciated.'

Mr P, Rochdale (October 2014): 'Many thanks for your prompt and excellent customer service, Christina. Poles And Tracks will always be in my " TOP 10 " e-retailers.'

Mr L, Macclesfield (October 2014): 'I can not thank you enough for all the assistance you have given and despite the delivery issues suffered would not stop me ordering from you again.'

Mrs S, Lisburn (August 2014): 'A very prompt delivery and we are delighted with both the product and the service.'

Ms C, Carlisle (July 2014): 'Your service is absolutely second to none. I ordered a wooden curtain pole and extra rings from you yesterday afternoon, and they arrived this morning before 10 o’clock. The contents are exactly what I want, and no packaging was damaged. Thank you for the best service I’ve ever received.'

Mr B, Troon (June 2014): 'I’d have absolutely no hesitation in using you again in the future: the tiebacks arrived last Wednesday which left good time for them to be fitted on Thursday. I’m glad we waited, because they match the curtain poles perfectly!'

Mr L, Ryde (June 2014): 'Thank you very much for your continuous updates regarding the progress of my order and the options you offered. When things don't go to plan it's how you deal with them counts. I have been impressed by your level of service and would recommend Poles & Tracks without reservation'

Mr S, Wellingore (May 2014): 'I just wanted to thank you for the most efficient and friendly advice and service you have provided for us during our enquiry and subsequent purchase. The pole arrived this morning and although I have not fitted it yet, it looks to be of very good quality. I will certainly recommend your company to friends and family! Wishing you both every success in the future and if we require further items we now know where to come.'

Mrs F, Rotherham (May 2014): 'Just to say a big thank you for all your help in sorting out my original curtain and replacement. I am extremely pleased with the end result and the service I have received from you and your company is the best I have received in a long time.'

Mr J, Barking (May 2014): 'Received my tracks as promised yesterday. Thank you for your excellent service, I will certainly tell others.'

Mrs B, Guilden Sutton (April 2014): 'Thanks very much for this and for your prompt response. The poles are brilliant - we are very pleased with them and your service has been exemplary. I wish there were more like you. I will definitely return and let others know how good you are.'

Mr C, Fetcham (April 2014): 'Just to let you know that the poles and finials all arrived on time and we are delighted with them! Very good quality and just what we wanted. I must compliment you on high quality of service I have received in dealing with your company.'

Mrs R, Bromley (April 2014): 'Thanks again for working with me to find a solution and for your excellent customer service throughout. Rest assured that if ever I or anyone I know needs anything curtain-related in the future, I will be sure to recommend/re-contact you.'

Mrs H, Manchester (March 2014): 'I can't thank you enough for being so accommodating and understanding about me returning the package. Your customer service is top notch.'

Mr L, Milford-on-Sea (March 2014): 'Thank you Christina. You have been superb. Have the rest of the day off and a pay rise!!'

Mrs P, Charvil (March 2014): 'Christina, can I say that I have received brilliant, kind, personal and effective service from you and Sophie throughout. I can highly recommend your Company.'

Mr B, Newbury (February 2014): 'New poles arrived today, they are great and on the wall already!...Many thanks to you both for being so helpful. I will be in touch when I need more poles in the future!'

Dr D, London (February 2014): 'Thank you so very much. You have dealt with my series of incidents in the most professional, amiable, efficient and supportive manner. I have only praise for you.'

Mr S, Wakefield (February 2014): 'The poles arrived this evening so I just wanted to say thank you for your update mails and the super quick turn around on the order.'

Mr M, Bedford (January 2014): 'The brackets arrived today safe and sound. Thank you for the way you promptly and politely sorted this out.'

Miss M, Peacehaven (January 2014): 'We are very happy with the tracks and they are all working brilliantly. We will probably be ordering some more for our living room in the near future. I just wanted to say thank you and that I will be recommending your company to my friends and family.'

Mr P, Burntwood (December 2013): 'I appreciate your communication and update, that is excellent service.'

Mr W, Alton (November 2013): 'Many thanks – we’ll use you again!'

Mr T, Inverurie (November 2013): 'Just to say that the hold-back arms arrived yesterday and have been fitted this morning. That is everything complete now and we are very happy with what we purchased from you and also the way in which you kept us informed of what was happening.'

Mrs O, Worksop (August 2013): 'Thank you for your excellent customer service and the speed with which you resolved the problem.'

Mr F, Sidcup (July 13): 'Many thanks for replacing the damaged rail so quickly & with no fuss. Truly excellent customer service - much appreciated!'<br><br>

Mrs. S, Sheerness (June 13): 'Very helpful & knowledgeable of product. Top service! Highly recommended item and company!'

Mrs. B, Bilston (April 13): 'Thank you for your prompt attention. I will have no hesitation in recommending your company in the future.'

Mrs C, London (Feb 13): 'I hope it is not too late for me to pay this compliment to you and your office in your endless effort and patience in helping me finding a solution for my problematic windows.'

Mrs A, Molesworth (Jan 13): 'Great service! Very helpful & knowledgeable on the telephone. I received an incorrect item direct from the manufacturer, but poles & tracks dealt with this problem in a friendly & efficient manner, keeping me informed by email every day.'

Mr. D, Beds (Dec 12): 'This is the second time I have used Poles and Tracks and I can highly recommend them. First class service.'

Mrs M, Cork (Dec 12): 'Just want to say thanks for your excellent service. I needed to fit curtains in bay window and bought superline aluminum track. Delivered on time and great product. Would highly recommend poles and tracks. Delighted!'

Ms H, Corringham (Oct 12): 'Finials delivered 10 minutes ago and now in situ. Perfect! Thanks for speedy delivery and excellent service.'

Mrs P, Plymouth (Sep 12): 'I would just like to say a big Thank you for your excellent service which I received last Thursday.the pole is now in situ and curtains already hanging. A very satisfied customer.'

Mr D, Farnham (Jul 12): 'Package arrived in perfect condition. Thank you.......'

Mrs C, St Austell (Jul 12): 'I found poles & tracks by typing in "wooden curtain poles" into google, I found the service was excellent & would definately be purchasing again next time I need any poles........'

Mrs G, Chelmsford (Mar 12): 'The poles have arrived (ordered them 4pm yesterday and they arrived this morning - excellent) and I am delighted with the quality - far superior than anything else I have seen locally - thank you.'

Mrs A, Tunbridge Wells (Mar 12): 'The poles have arrived and we're very pleased - as we were with our previous order.'

Mrs B, Guildford (Feb 12): '..I have been amazed by your superb service.'

Mrs S, Egremont (Feb 12): '....... the order arrived on time, exactly as you stated. I am very pleased with the poles; they look exactly as described on your website ...........'

Mrs C, Bury Dec11): 'Many thanks for the poles and the finials. Your service has been brilliant. It was a pleasant dealing with you.'

Mrs U, Penryn (Nov 11): 'Just to let you know that we received our order today and are very pleased with the quality and colour. Thank you for all your help.'

Mr S, Cambridge (Nov 11): 'Received the poles in super quick time! .. Your site is very good and your communication is excellent, as are your prices. I very much appreciated your email regarding receiving a delivery...the delivery person never wants to stick around for me to inspect the package but your instructions made it clear what to do. You obviously believe in good customer service.'

Mr R, Falkirk (Nov 11): 'I feel that I must inform you of your excellent service.The order which I made yesterday in the early afternoon arrived this morning.I do not put up curtain poles very often but I will certainly keep you in mind for the future and for anyone else who I think would benefit from your service.'

Mrs F, Bridgham (Nov 11): '............Many thanks again for such good service. I so wish other companies were as on the ball as you are.'

Mr H, Cardiff (Oct 11): 'The tracks arrived in super quick time thanks ............ They look superb - thanks very much.'

Mr B, Norwich (Oct 11): 'All received this morning. Thanks for your good communication and service.'

Mr N, Spondon (Sep 11): 'Anyone looking to purchase anything to do with curtain accessories should contact PolesAndTracks.co.uk. The products I purchased were good quality and exactly as described. Add this to next day delivery and contacts (Tony and Sue), who put customer service above everything else, and you really can't go wrong.'

Mr F, Carterton (Aug 11): 'Just taken delivery of the poles and hold-backs that I ordered yesterday and all appears to be in good order. I would like to thank you and your company for an excellent service - unbelievably prompt. I will have no hesitation in recommending you to friends.'

Mrs J, Sollihull (Aug 11): '...thank you very much for your help and advice on the phone today.'

Mr F, Cullompton (Aug 11): 'Thanks very much for my order it turned up the other day and mom loves it . more work for me !! thanks again.'

Mrs T, Fareham (Jul 11): 'I have to also congratulate your company on its efficiency, ie sending poles etc. I received the poles the very next day. They are up in my new house and look good. Phone queries etc all dealt with extremely well. It is so refreshing to deal with a company that cares about its customers. Well Done...Once again many thanks to you all.'

Mr A, Ascot (Jun 11): 'You are truly wonderful! Thank you so much for your excellent service.'

Mrs Bucceri, Italy (Jun 11): 'Really impressed with your customer services ..thank you.'

Mr A, Clacton on Sea (Jun 11): 'Pole arrived in good condition. Thanks for your excellent and quick service.'

Mr S, Northophall (Feb 11): 'Received today - thanks for your help; great service as usual.'

Mr N, Giffnock (Feb 11): 'Thank you. We are very pleased with the pole and your service'.

Mrs S, Reston (Feb 11): 'Hi, Curtain poles and balance of order now received ,many thanks for a good service....'

Mrs P, London (Jan 11): 'I just wanted to say that I'm really impressed with the service you provided, and with the pole. There was an unavoidable delay with the order, which was explained clearly and courteously, and I am really pleased with my purchase. It was very easy to install and looks great'.

Mr L, Cumbernauld (Jan 11): 'Just a quick note to say thanks for your help, I received the curtain poles today and you may wish to know that the carrier was also very helpful'.

Mrs H, Ipplepen (Jan 11): 'All arrived safe and sound yesterday....thank you very much..it looks fab!'

Ms B, Chesham (Jan 11): '......thank you for your excellent service. The curtain track is now fitted and doing its job splendidly, as well as displaying my nice new curtains! I shall have no hesitation about recommending polesandtracks.co.uk to friends if I get the chance. Happy New Year!'

Mrs H, Sunderland (Jan 11): '...After placing my order with you at about 3pm on 20th December I couldn't believe it when the delivery was made about 11.30 am the next day. What excellent service to receive a delivery within 24 hours, especially when the country was grinding to a halt with below zero temperatures and falling snow!'

Mrs M, Woodthorpe (Jan 11): 'I just wanted to say thank you for such a fantastic service. I ordered my curtain poles just before Christmas and was desperate to find something in time for Christmas but was struggling because I needed an extra long pole in a certain colour. After trying a few websites I called the number on your website and was looked after by one of your advisors. The service I received was fantastic, she stayed on the phone for ages checking stock of all the poles which would meet my requirements, trying different ways to get me what I wanted (and all 10 minutes before your office closed). After placing the order she tried to get it despatched straight away so that I would receive before Christmas - I couldn't believe it, after placing the order on the Friday I received the curtain pole on the Monday morning before Christmas and we were able to have curtains up in time for Christmas day! I just want to say a big thank you to the lady that helped me, your customer service is second to none, and I will definitely be ordering all of my curtain poles from you in the future'.