Terms And Conditions Curtain Poles | Poles and Tracks
About Us
PolesAndTracks.co.uk is a trading name of Dashmagic Ltd., 10 Inhams Way, Silchester, Reading, RG7 2QA, UK. Tel: 0118 970 1812.
Registered in England: No. 2291153.
V.A.T. No. GB 491 7148 26.
Based on the Hampshire/Berkshire border, and with 22 years experience in soft furnishing, we have sourced the best and most up to date curtain poles and tracks for your home.
We genuinely wish to serve our customers well and are happy to provide answers to questions regarding designs, sizes, colours, etc. Please don't hesitate to contact us.
Making a purchase could not be easier. Just browse our catalogue, click on any items that you wish to buy to put them into the Shopping Cart. After each addition to the cart you will be given 3 options as follows:
'Return to Catalog' which will allow you to return to the catalogue to purchase further items before going to the checkout
'Checkout Now' to complete your purchase, where you will be asked for a few details that we need to be able to satisfy the order. Finally, prior to providing you payment details, we provide a secure environment where it is safe for you to provide your payment details.
'Update' which should be used to recalculate the cost after you have made an alteration to the quantities or removed items.
When viewing the catalogue items you may, at any time, click on "View Cart" to view the contents and make amendments if necessary. Finally, click on "Checkout" to complete your purchase.
Alternatively, you may order by post, e-mail, fax or phone. Enter our on-line shop, browse our catalogue and gather all the information about the item(s) you wish to purchase then click the 'Order Form' button below to download and print an order form for completion.
We accept Visa, MasterCard, Switch, Solo, Delta, and Maestro. You may send your credit/debit card information via phone, fax, snail mail or over the Internet using our secure facility. We do not advise the use of e-mail to transmit payment details since this is not a secure environment in which to do so. Cheques/postal orders, made payable to The Silchester Furnishing Company, may be used for payment of orders placed by post.
Discount Discount is offered on poles and tracks only. You will qualify for a 2.5% discount if you purchase 2 or 3 poles or tracks and 5% discount if you purchase more than 3 poles or tracks. The discount will be automatically calculated as you proceed through the checkout pages.
Shipping And Handling
FREE DELIVERY (orders over £50.00 to UK mainland addresses, except Scottish Highlands) Orders up to and including £50.00 will incur a £7.75 postage and packing fee.
Despatch to the following destinations will incur an administration and postage & packaging fee as indicated below.
SCOTTISH HIGHLANDS: £23.50 CHANNEL ISLANDS, NORTHERN IRELAND AND UK OFF-SHORE ADDRESSES: £29.50 REPUBLIC OF IRELAND: £32.75.
When ordering on-line, the appropriate postage and packaging fee (calculated according to the destination) will be added to your order at the checkout before you submit your credit card details. There is opportunity at this stage to proceed or abort the transaction.
DELIVERIES CANNOT BE LEFT WITHOUT A SIGNATURE. Therefore, please consider whether there will be someone available to sign for your parcel. You may wish to give us a different delivery address to the invoice address, e.g. a work or neighbour's address. It is also helpful if you can provide a neighbour's property number/name, where indicated during the order process, which the couriers can try if necessary. In the event of a failed delivery, the courier will leave a card with their depot's contact number so that you can contact them direct. I further delivery attempt will be made which, if unsuccessful, will result in the goods being returned to our supplier. After this we will, at your request, re-despatch your order but there will be a charge for this.
Delivery Schedule
Orders placed on-line will receive an automated e-mail response to confirm that the order has been received. Orders received over the internet, by phone, post, e-mail or fax will be dealt with promptly.
Most orders are despatched the same day and many are delivered the next working day but you will be notified if any items are out of stock and cannot be supplied within 7 days. Please note, 3 additional days should be allowed for deliveries to Scottish Highlands, offshore islands, Northern Ireland and the Channel Isles.
If you have a specific deadline to meet which does not fall within the time-scales above, please contact us and we will do our best to fulfil your requirements.
Shipment is subject to credit card authorisation/cheque clearance. In the event that authorisation is refused, we will contact you to supply another card or for you to arrange clearance. Our terms do not affect your statutory rights.
Back Orders
If items are out of stock and your order cannot be fulfilled within the timescales above we will, with your agreement, back order for you.
Receiving Your Delivery When receiving the delivery please: 1) sign your name followed by the letter "UC" to indicate that the contents are 'unchecked' 2) record any external damage to the packaging on the courier's documentation 3) refuse the delivery if it is apparent that the contents are damaged 4) if the courier's documentation states that there is more than one parcel, please ensure that the correct number are delivered - if any are missing, please give details on their documentation and notify us immediately.
Please check the contents of your order soon after delivery and contact us immediately if there are any discrepancies.
We advise you not to book a fitter, or any other tradesman, to carry out work until you are sure that all the items ordered have been delivered in satisfactory condition. We cannot be held responsible for any costs incurred by failure to act upon this advise.
Tax Charges
All prices in this catalogue include V.A.T. at 20%.
Credit Card Security
This web site is Payment Card Industry Data Security Standard (PCI-DSS) compliant. You can provide your credit/debit card details in complete confidence in our secure environment. During the order process, immediately prior to you providing us with your payment details, you will be forwarded to a secure area which is signified by the 'Golden Padlock' at the top of the screen and the 'http' prefix in the address bar changing to 'https'.
All credit/debit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are not held in clear text on any web site.
As soon as possible after you have received your delivery, please check the contents and notify us immediately if there are any discrepancies or if any items are damaged so that we can rectify things without delay.
If you're not entirely satisfied with any item, simply return it to us undamaged, in the original, undamaged, retail packaging within 14 days for exchange, refund or credit.
See our Returns Policy below.
You may cancel the contract for the purchase of any item within 7 days of delivery.
For customer services please email us on customerservices@polesandtracks.co.uk Alternatively, you can phone or fax us on 0118 970 1812 or write to us at:
PolesAndTracks.co.uk 10 Inhams Way Silchester Reading RG7 2QA United Kingdom
Reaching Us
If you need to reach us, please email us on customerservices@polesandtracks.co.uk Alternatively, you can phone or fax us on 0118 970 1812 or write to us at:
PolesAndTracks.co.uk 10 Inhams Way Silchester Reading RG7 2QA United Kingdom
Privacy Policy
This privacy policy sets out how Dashmagic Ltd uses and protects any information that you give Dashmagic Ltd when you use this website.
Dashmagic Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Dashmagic Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 12th July 2012.
What we collect We may collect the following information:
name and job title
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers
What we do with the information we gather We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Security We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookiesA cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to Poles and Tracks, 10 Inhams Way, Silchester, Reading, RG7 2QA or emailing us at customerservices@polesandtracks.co.uk
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Poles and Tracks, 10 Inhams Way, Silchester, Reading, RG7 2QA or email customerservices@polesandtracks.co.uk.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Returns Policy
14-dayguarantee At PolesAndTracks.co.uk we want you to be totally satisfied with your purchases - every time. Occasionally though, we appreciate that you may want to return items, so our Returns Policy is given below.
Our QUIBBLE-FREE RETURNS GUARANTEE means that if you are unhappy, for any reason, with your purchase you can return it to us in its original condition and its original, undamaged, retail packaging within 14 days and we will issue a full refund for the price you paid for the item
Faulty items You can always return items if they are faulty. Please see 'Return instructions' below for details of how to return faulty items.
Delivery charges When returning an item because of an error by us or because it is faulty, we will be happy to refund the delivery charges incurred in despatching the goods to you and your costs in returning it to us. Otherwise you will be responsible for those charges.
Return instructions Ensure the item is in its original condition and undamaged original retail packaging. Download an Exchanges & Returns Form by clicking on the button below and carefully follow the instructions on the form. Be sure to state the order number quoted on your online order acknowledgement. If you order was not placed online you may not have an order number so, in this instance, please state the invoicee name and address. If the item is faulty, please provide details of the fault.
Package securely and send the package to the address below:
PolesAndTracks.co.uk 10 Inhams Way Silchester Reading RG7 2QA United Kingdom
We regret we cannot be held responsible for non-delivery of returned goods and, for your protection, suggest that adequate POSTAL INSURANCE COVER is obtained when returning anything
This returns policy does not affect your statutory rights:
Legislation This contract shall come under English law. In the event of a dispute, our customer services department is at your disposal with the aim of reaching the fairest, amicable settlement. Failing this, both parties agree to the exclusive jurisdiction of the English courts, regardless of the place of delivery or accepted method of payment.
Website Usage Terms and Conditions Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Dashmagic Ltd's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term 'Dashmagic Ltd' or 'us' or 'we' refers to the owner of the website whose registered office is 10 Inhams Way, Silchester, Reading, RG7 2QA. Our company registration number is 2291153 and the place of registration is England. The term 'you' refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us but will not be used by third parties.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
Website Disclaimer The information contained in this website is for general information purposes only. The information is provided by Dashmagic Ltd and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of Dashmagic Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Dashmagic Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
you may print or download to a local hard disk extracts for your personal and non-commercial use only
you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
