PolesAndTracks.co.uk is a trading name of Dashmagic Ltd., The Silchester Furnishing Company, Aldermaston Road, Sherborne St. John, Basingstoke, Hants, RG24 9LA, UK.
Registered in England: No. 2291153.
V.A.T. No. GB 491 7148 26.
We genuinely wish to serve our customers well and are happy to provide answers to questions regarding designs, sizes, colours, etc. Please don't hesitate to contact us.
If you have any comments or suggestions please e-mail us at customerservices@polesandtracks.co.uk
Making a purchase could not be easier. Just browse our catalogue, click on any items that you wish to buy to put them into the Shopping Cart. After each addition to the cart you will be given 3 options as follows:
When viewing the catalogue items you may, at any time, click on "View Cart" to view the contents and make amendments if necessary. Finally, click on "Checkout" to complete your purchase.
Alternatively, you may order by post, e-mail, fax or phone. Enter our on-line shop, browse our catalogue and gather all the information about the item(s) you wish to purchase then click the 'Order Form' button below to download and print an order form (this may take a little time) for completion.
We accept Visa, Mastercard, Switch, Solo, Delta, and Maestro. You may send your credit/debit card information via phone, fax, snail mail or over the Internet using our secure facility. We do not advise the use of e-mail to transmit payment details since this is not a secure environment in which to do so. Cheques/postal orders, made payable to The Silchester Furnishing Company, may be used for payment of orders placed by post.
Discount
Discount is offered on poles and tracks only. You will qualify for a 2.5% discount if you purchase 2 or 3 poles or tracks and 5% discount if you purchase more than 3 poles or tracks. The discount will be automatically calculated as you proceed through the checkout pages.
FREE DELIVERY (orders over £50.00 to mainland addresses, except Scottish Highlands.)
DESPATCH TO SCOTTISH HIGHLANDS will incur a £23.50 postage and packing fee.DESPATCH TO THE CHANNEL ISLANDS, NORTHERN IRELAND AND UK OFF-SHORE ADDRESSES will incur a £29.50 postage and packaging fee. When ordering on-line, the appropriate postage and packaging fee (calculated according to the destination) will be added to your order at the checkout before you submit your credit card details. There is opportunity at this stage to proceed or abort the transaction.
You will receive an automated e-mail response to confirm that your order has been accepted. You will be notified if any items are out of stock and cannot be supplied within 10 working days.
Orders received over the internet, by phone, post, e-mail or fax will be dealt with promptly. Items which are in stock are usually shipped within 3 days and delivered within 10 working days to UK mainland addresses. Please allow up to 3 additional days for deliveries to Scottish Highlands, offshore islands, Northern Ireland and the Channel Isles.
If you have a specific deadline to meet which does not fall within the time-scales above, please contact us and we will do our best to fulfil your requirements.
Shipment is subject to credit card authorisation/cheque clearance. In the event that authorisation is refused, we will contact you to supply another card or for you to arrange clearance. Our terms do not affect your statutory rights.
If items are out of stock and your order cannot be fulfilled within the timescales above we will, with your agreement, back order for you.
All prices in this catalogue include V.A.T. at 17.5%.
You can provide your credit/debit card details in complete confidence in our secure environment. During the order process, immediately prior to you providing us with your payment details, you will be forwarded to a secure area which is signified by the 'Golden Padlock' at the bottom of the screen and the 'http' prefix in the address bar changing to 'https'. All credit/debit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
We guarantee your satisfaction.
Please inspect your parcel(s) on arrival for any signs of damage during transit and ask to record any damage on the courier's records before they leave. As soon as possible after you have received your delivery, please check the contents and notify us immediately if there are any discrepancies or if any items are damaged so that we can rectify things without delay
If you're not entirely satisfied with any item, simply return it to us undamaged, in the original packaging within 14 days for exchange, refund or credit.
You may cancel the contract for the purchase of any item within 7 days of delivery.
For customer services please email us on customerservices@polesandtracks.co.uk alternatively, you can phone (low call rate) on 0845 458 0021 or fax us on 0118 970 1812 or write to us at:
PolesAndTracks.co.uk The Silchester Furnishing Company Aldermaston Road Sherborne St. John Basingstoke RG24 9LA United Kingdom
If you need to reach us, please email us on customerservices@polesandtracks.co.uk alternatively, you can phone (local rate in the UK) on +44 (0)845 458 0021 or fax us on +44 (0)118 970 1812 or write to us at:
PolesAndTracks.co.uk The Silchester Furnishing Company Aldermaston Road Sherborne St. John Basingstoke RG24 9LA
PolesAndTracks.co.uk do not disclose buyers' information to third parties.
The information collected from you includes your name, address, phone number, e-mail address and credit/debit card details. This information is only used to process your order and provide you with the best service we can offer.
Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' option. We may use technology to track patterns of behaviour of those visiting our site. This may include the use of 'cookies' which would be stored on your browser. You can usually modify your browser to prevent this.
The information held by us will be accurate and up-to-date. You can check the information we hold by e-mailing customerservices@polesandtracks.co.uk If you find any inaccuracies we will correct it without delay.
14-day guarantee At PolesAndTracks.co.uk we want you to be totally satisfied with your purchases - every time. Occasionally though, we appreciate that you may want to return items, so our Returns Policy is given below.
Our QUIBBLE-FREE RETURNS GUARANTEE means that if you are unhappy, for any reason, with your purchase you can return it to us in its original condition and packaging within 14 days and we will issue a full refund for the price you paid for the item.
Faulty items You can always return items if they are faulty. Please see ‘Return instructions’ below for details of how to return faulty items.
Delivery charges When returning an item because of an error by us or because it is faulty, we will be happy to refund the delivery charges incurred in despatching the goods to you and your costs in returning it to us. Otherwise you will be responsible for those charges.
Return instructions Ensure the item is in its original condition and packaging. Complete the Exchanges/Return Form, which will either be emailled to you with your Invoice or accompany your delivery, remembering to state the appropriate return code. When returning a faulty item, please provide a full description of the fault. Package securely and send the package to the address below:
We regret we cannot be held responsible for non-delivery of returned goods and, for your protection, suggest that adequate POSTAL INSURANCE COVER is obtained when returning anything.
This returns policy does not affect your statutory rights.
