Q: How do I choose the correct length of curtain pole or curtain track?

A: Using a metal tape, measure the window recess as shown in the diagram below. Add a minimum of 15cm (6") overlap to each side of the window (B) to allow the curtains to stack back. Where possible the stack back should be greater for wider windows. For a window over 3m (10ft) a stack back of 20-30cm (8"-10") is preferable.

Curtain pole lengths quoted in our shop relate to the length of the curtain pole without the finials.

Pole Length

Q: How do I join longer curtain poles which are supplied in two lengths?

A: For simple instructions about joining curtain poles which are supplied in two lengths, watch the following video.

Q: Which diameter of curtain pole should I choose?

A: In general larger diameters of curtain pole will better support heavier curtains. All of our curtain poles state the weight of curtains that they are suitable for.

  • Light weight - voiles, sheer or thin fabrics or short curtains made of thin fabric with lightweight lining
  • Medium weight - most ordinary lined curtains fall into this classification, except those which are very long and wide
  • Heavy weight - heavy fabrics made into full length ceiling to floor lined curtains or very wide lined curtains
  • Extra heavy weight - this includes velvet and brocade fabrics and curtains which are interlined.

Q: Can I cut your curtain poles at home?

A: All of our curtain poles are designed to be cut at home. Metal curtain poles can be cut with a hacksaw, or for a totally square cut, use one of our special curtain pole cutters. There is a cutter for poles up to 30mm diameter and a cutter for 31mm-50mm diameter metal poles.

Please note that the Polaris pole can only be cut with a hack saw and can only be reduced by up to 25cm.

Wooden curtain poles can be cut with a fine tooth wood saw.

Helpful Hint: Always remember that when you are cutting a curtain pole that is in two pieces you must trim equal amounts from each side.

Q: Can I hang eyelet or tab top curtains on your curtain poles.

A: Standard eyelets are usually about 40mm diameter and are suitable for metal curtain poles up to 30mm diameter. However, there are some curtains available with smaller 25mm eyelets and these must be used with poles under 20mm diameter. Buy the pole of your choice from our eyelet curtain pole range or, if you see a curtain pole with rings in our catalogue which is not available in our eyelet curtain pole section, then just discard the rings.

Please be aware that neither eyelet nor tab top curtains are suitable for bay curtain poles as they will not be able to pass the intermediate brackets.

Tab tops curtains are likely to require a 30mm diameter or narrower pole. Metal eyelet poles in a variety of colours and finishes and wooden curtain poles in classic colours or wooden curtain poles with special colours and finishes are equally suitable.

Q: Can I buy curtain poles that fix to ceiling?

A: Yes, there are straight metal poles from the Lunar, Belgravia and Vargas ranges which can be top-fixed. Just go to the Search box toward the top left of the screen and type each of the 3 range names individually to view the options. Top-fix metal bay poles are also available with Rimini finials or end caps. Just use the search facility and search for Rimini Bay Poles or End Cap Bay poles. We do not have any top fix wooden curtain poles but don't forget that tracks can be top fixed, unless they have a valance rail fitted, and tracks are available in wood-grain as well as colours.

Q: How do I attach my curtains to the curtain pole?

A: Curtains are best attached to the curtain pole so that the top off the curtain is level with the bottom of the rings. If the rings are fully or partially covered they will push the curtain heading forward from the curtain pole and prevent the curtain hanging properly.

For pencil pleat curtains place the curtain hooks in the top pocket of the heading tape and then into the eye of the curtain pole ring. For pinch pleat or goblet headings adjust the hooks so that the curtain hangs just beneath the rings as previously described.

Always fit the end ring between the bracket and the finial in order to keep the outer edge of the curtain in place when the curtains are closed.

Q: What factors should I consider when choosing curtain pole colour and finial design?

A: This is where you have the chance to add your individual style to a room. Choose metal curtain pole colours that are similar to other metal features in the room or choose decorative metal or wood colours to compliment the colours in the curtains.

Choose modern simple designs if you want the window treatment to blend into the room. Choose more unusual or sumptuous designs if you want to make a real statement.

Always bear in mind that wooden curtain poles are made from a natural product and, even when a wood stain has been applied, the colour and grain may vary.

Q: What dimensions do your 3-sided and 5-sided bay pole kits fit?

A: Our 3-sided kit comes as standard with enough components to fit a 3-sided bay with a maximum window of 260cm and two sides of up to 99cm. For the 5-sided bay, the components will fit either:

  1. 1 window max. 125cm, 2 windows max. 100cm and 2 windows max 75cm, or
  2. 1 window max. 150cm, 2 windows max. 100cm and 2 windows max. 62.5cm, or
  3. 1 window max. 200cm, 2 windows max. 75cm and 2 windows max. 62.55cm.

If your window does not fit these measurements or if you are unsure if our standard kits are right for you, then please feel free to contact us and provide us with the following information:

  1. the measurements of all your windows
  2. the angles of the corners
  3. whether you wish to top-fix or wall-fix your pole
  4. which of the following diagrams best describes your bay window:

Pole Length

With the information you have provided, we will come back to you within 1 working day with a custom quote.

Q: Where can I find fitting instructions for the products?

A: Take the following link: Installation Instructions

Q: How can I convert cm to feet and inches?

A: Take the following link: Length Converter

Q: What are your Terms & Conditions?

A: Our Terms & Conditions may be viewed via the following link: Terms & Conditions

Q: How do I get an exchange or refund?

A: Download an Exchanges & Returns Form by clicking on the button below and carefully follow the instructions on the form.